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Per the JLARC report on Eligibility of Public Safety Occupations for Enhanced Retirement Benefits. Enhanced retirement benefits allow employees with a high level of public safety responsibility and physical and psychological demands to retire early. A 911 Dispatcher can Job performance can affect the safety of members of the public and other employees. The JLARC study showed that 911 Dispatchers have the same level of public safety reasonability as State Troopers, Local Police, Deputy Sheriff’s, Firefighters, EMT’s and Jail staff. While our physical level of demand is not high. We are regularly exposed to traumatic incidents over the phone, such as domestic violence or individuals in crisis, according to the JLARC survey of public safety occupations and JLARC staff interviews. As a result, they have moderate to high rates of mental health-related workers’ compensation claims. This Bill will provide local governments the option to elect provide enhanced retirement benefits for hazardous duty service to full-time salaried 911 dispatchers. Virginia does not have an official or statutory policy for when enhanced retirement benefits should be provided for public safety officials, nor were any policies identified that have been developed nationally across states. However, Virginia has generally recognized the primary rationale for providing enhanced retirement benefits to certain public safety occupations is that the physical and psychological demands of the job make their job responsibilities more difficult to perform as individuals age. The re-traumatization demands of the job make our job responsibilities more difficult to perform as individuals age. I would like to give my support to this bill and let local governments have the option to provide enhanced retirement benefits for hazardous duty service to full-time salaried 911 dispatchers.

The men and women of the Virginia Fraternal Order of Police support the passing of this legislation. The Commonwealth of Virginia needs to recognize the hard work and training this profession requires, as well as the toll it takes on the emergency telecommunicators. Emergency Telecommunicators are subjected to repeated psychological trauma as the JLARC report cites, I encourage everyone to support this bill and pass it unanimously.

Good Morning Mr. Chairman and Committee Members, My name is Danny Clary and I am writing to ask you to please support this bill. 911 dispatchers are a critical part of the public safety infrastructure. This bill would be a tremendous advancement in the field. These individuals are faced with the same traumatic calls as field responders and are the first line of defense for anyone in need. They provide lifesaving instructions before the arrival of field units and require multiple training hours and certifications to hold their position. Their dedication to the community is unwavering. Your consideration and support towards this bill would be greatly appreciated.

The 911 dispatchers are an integral part of public safety. They are often the only communication between the victims and officers, EMS providers, and any other professional called for help in emergency situations. They have to think on the fly in how each victim is handled and often times saves the victim from harmful behaviors/incidents. The only thing that differentiates these dispatchers from those who are currently considered as public safety personnel is their communication maintained over the phone and not in person. Those in person not only offer a kind, caring show of emotion but are able to gain the trust of the victim face to face. A dispatcher can only achieve the victim’s trust through their voice. This requires the dispatcher to be better trained and better communicators…. and can make the difference in whether the outcome of every incident is successful or not. They have no visual contact or view of the circumstances and can only get details from the victims to aid officers and/or emergency personnel. The overall experience, knowledge, skills, and abilities of these dispatchers is critical in making each incident as successful as possible and without their assistance, other public safety personnel would not achieve success or ultimately save someone’s life….. full definition of Public Safety!!!

We serve our community on a 24/7 basis and work hard and hear horrible things. to say that we are administration is not correct we are public safety , we ensure scene saftey ,obtain pertinent information , give life saving instructions ,and hear potentially traumatic things everyday! Please consider this bill ! When your spouse , children and family call 911 we will be there to answer and ensure that resources are sent ! We ask you consider all we sacrifice for citizens and give us your support! Thank you

Mr. Chairperson, I ask that you please support this bill. Dispatchers are essential personnel to public safety and our communities. They are the first line in supporting our citizens and getting them the care and support they need. Without them, we would not have a functional public safety system for our field providers or citizens. They are expected to be at their console answering the radio regardless of what may be happening, such as a winter storm, disaster, pandemic, major incidents, major storms, and under many other circumstances. They answer calls and walk citizens through life saving measures until help arrives. They talk victims through how to survive bad situations until help arrives. They have to be able to interrupt and understand conversations by just listening. Our dispatchers are often forgotten about and do not get the credit they deserve. They are essential to public safety and therefore deserve all the same benefits as everyone else in public safety.

Good Morning Mr. Chairman and Committee Members, I am writing to ask you to please support this bill. 911 dispatchers are a critical part of the public safety infrastructure. This bill would be a tremendous advancement in the field. These individuals are faced with the same traumatic calls as field responders and are the first line of defense for anyone in need. They provide lifesaving instructions before the arrival of field units and require multiple training hours and certifications to hold their position. Their dedication to the community is unwavering. Your consideration and support towards this bill would be greatly appreciated.