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Per the JLARC report on Eligibility of Public Safety Occupations for Enhanced Retirement Benefits. Enhanced retirement benefits allow employees with a high level of public safety responsibility and physical and psychological demands to retire early. A 911 Dispatcher can Job performance can affect the safety of members of the public and other employees. The JLARC study showed that 911 Dispatchers have the same level of public safety reasonability as State Troopers, Local Police, Deputy Sheriff’s, Firefighters, EMT’s and Jail staff. While our physical level of demand is not high. We are regularly exposed to traumatic incidents over the phone, such as domestic violence or individuals in crisis, according to the JLARC survey of public safety occupations and JLARC staff interviews. As a result, they have moderate to high rates of mental health-related workers’ compensation claims. This Bill will provide local governments the option to elect provide enhanced retirement benefits for hazardous duty service to full-time salaried 911 dispatchers. Virginia does not have an official or statutory policy for when enhanced retirement benefits should be provided for public safety officials, nor were any policies identified that have been developed nationally across states. However, Virginia has generally recognized the primary rationale for providing enhanced retirement benefits to certain public safety occupations is that the physical and psychological demands of the job make their job responsibilities more difficult to perform as individuals age. The re-traumatization demands of the job make our job responsibilities more difficult to perform as individuals age. I would like to give my support to this bill and let local governments have the option to provide enhanced retirement benefits for hazardous duty service to full-time salaried 911 dispatchers.

Good Morning Mr. Chairman and Committee Members, My name is Danny Clary and I am writing to ask you to please support this bill. 911 dispatchers are a critical part of the public safety infrastructure. This bill would be a tremendous advancement in the field. These individuals are faced with the same traumatic calls as field responders and are the first line of defense for anyone in need. They provide lifesaving instructions before the arrival of field units and require multiple training hours and certifications to hold their position. Their dedication to the community is unwavering. Your consideration and support towards this bill would be greatly appreciated.

Dear Chair Willett and Committee, Please consider supporting HB 300 to prioritize public safety in Virginia by allowing local governments to offer enhanced retirement benefits to 911 dispatchers who perform hazardous services. This bill will recognize the crucial importance and role that 911 dispatchers play in ensuring public safety. 911 dispatchers are the first line of defense assisting in emergencies and performing hazardous services. They should be recognized as first responders since they serve as a lifeline for our citizens, law enforcement, and fire and rescue services. They are responsible for protecting and preserving life, and property. The prompt response of appropriate personnel, and resources, and the quality and accuracy of information obtained by dispatchers are critical to the safety of citizens, law enforcement, and emergency services during an emergency or tragedy. Communication 911 dispatchers endure extreme stressors while performing their duties, often dealing with life-and-death situations 24/7. During the worst and most traumatic situations, they must quickly and calmly attain accurate information, actively listen, assess, and act decisively in disseminating and giving instructions, including life-saving instructions. As dedicated professionals in a high-stress and demanding environment, they receive extensive and continued training to ensure the highest quality of service is provided, ensuring the public's safety. They serve with great compassion, professionalism, and dedication and are the critical contact for our entire emergency system. Without the vital communication provided by 911 Dispatchers, public safety would be jeopardized. As the wife of a police officer, I understand the importance of dispatchers who are his lifeline providing critical and prompt information for his safety. Dispatchers are LIFELINES. They are invaluable. I know firsthand the emotional and physical stress and hardship first responders face, including 911 Dispatchers. I am thankful that Montgomery County supports the recognition of our 911 Dispatchers as First Responders. Please give these dedicated heroes who first answer the call and work hand in hand with law enforcement, fire, and rescue services to keep us safe, the benefits and recognition they deserve. Thank you.

I am writing in support of HB 300. As a retired Virginia State Police Trooper I know first hand the kind of work that Dispatchers deal with. They are the first ones to deal with tragedy and disaster. The stress they face and the ability to calmly refer the issue to the proper agency is amazing. Whether it is talking someone through CPR or how to deliver a baby they must remain calm to get the proper help to whoever needs it. Or sometimes it involves the very people who they have come to know and work with, our police officers and firefighters. This stress takes a lot out of a person. Then throw in the shift work which sometimes involves a rotating shift and the complex equipment and know how to get information quickly. It takes a special person to fill this extremely important job and we need to support them. I currently serve as the Vice Chair on the Montgomery County Board of Supervisors and would ask you all to support HB 300.

Good Morning Mr. Chairman and Committee Members, I am writing to ask you to please support this bill. 911 dispatchers are a critical part of the public safety infrastructure. This bill would be a tremendous advancement in the field. These individuals are faced with the same traumatic calls as field responders and are the first line of defense for anyone in need. They provide lifesaving instructions before the arrival of field units and require multiple training hours and certifications to hold their position. Their dedication to the community is unwavering. Your consideration and support towards this bill would be greatly appreciated.